For the Staff interface here are the steps. (Don't forget to make a backup of the file.)
- Open windows explorer (ctrl+e) and navigate to the directory that SDE is installed to.
- The default location for 32 bit OS is C:\Program Files\BMC\Service Desk Express\Application Server
- The default location fro 64 but OS is C:\Program Files (x86)\BMC\Service Desk Express\Application Server
- Find the file default.aspx and open it with your favorite text\code editor.
- Scroll all the way to the bottom of the page and find <body onload="CheckVersion()".
- Right above that you should see </HEAD> we need to put out code before that head tag.
- Insert a new line right before that </HEAD> and paste the following text.
- <link rel="Shortcut Icon" href="fav.ico" />
- Save your changes and now staff will get a nice little favorite icon added to their links to SDE.
For the Client interface here are the steps. (Don't forget to make a backup of the file.)
- Open windows explorer (ctrl+e) and navigate to the directory that SDE is installed to.
- The default location for 32 bit OS is C:\Program Files\BMC\Service Desk Express\Self Service Desk
- The default location fro 64 but OS is C:\Program Files (x86)\BMC\Service Desk Express\Self Service Desk
- Find the file default.asp and open it with your favorite text\code editor.
- Scroll all the way to the bottom of the page and find <BODY bgcolor="#f1f1f1" style="margin:0;.
- Right above that you should see </HEAD> we need to put out code before that head tag.
- Insert a new line right before that </HEAD> and paste the following text.
- <link rel="Shortcut Icon" href="fav.ico" />
- Save your changes and now staff will get a nice little favorite icon added to their links to SDE.
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